Kai Kristensen

Best Publications

• Business performance measurement : theory and practice

  Andy Neely

  587
  Citations

• The relationship between customer satisfaction and loyalty: Cross-industry differences

  Unknown

  510
  Citations

• Work motivation and job satisfaction in the Nordic countries

  Jacob K. Eskildsen;Kai Kristensen;Anders H. Westlund

  339
  Citations

• Fundamentals of Total Quality Management

  Unknown

  267
  Citations

• Customer satisfaction measurement at Post Denmark: Results of application of the European Customer Satisfaction Index Methodology

  Unknown

  251
  Citations

• The drivers of customer satisfaction and loyalty: Cross-industry findings from Denmark

  Unknown

  248
  Citations

• Enhancing importance‐performance analysis

  Jacob K. Eskildsen;Kai Kristensen

  244
  Citations

• Fundamentals of Total Quality Management

  Unknown

  214
  Citations

• Measuring the impact of buying behaviour on customer satisfaction

  Unknown

  169
  Citations

• Fundamentals of Total Quality Management: Process analysis and improvement

  Jens J. Dahlgaard;Kai Kristensen;Gopal K Kanji

  166
  Citations

• Quality management practices: a comparative study between East and West

  Jens J. Dahlgaard;Kai Kristensen;Gopal K. Kanji;Hans J. Juhl

  140
  Citations

• Design of PLS-Based Satisfaction Studies

  Kai Kristensen;Jacob Eskildsen

  114
  Citations

• Customer satisfaction in European food retailing

  Unknown

  108
  Citations

• Total quality management and education

  Jens J. Dahlgaard;Kai Kristensen;Gopal K. Kanji

  102
  Citations

• The Drivers of Customer Satisfaction and Loyalty. The Case of Denmark 2000–2002

  Unknown

  96
  Citations

• Determinants of absenteeism in a large Danish bank

  Kai Kristensen;Hans Jørn Juhl;Jacob Eskildsen;Jesper Nielsen

  92
  Citations

• The criterion weights of the EFQM excellence model

  Unknown

  85
  Citations

• Private versus public sector excellence

  Unknown

  77
  Citations

• On measurement of customer satisfaction

  Unknown

  70
  Citations

• Quality costs and total quality management

  Unknown

  70
  Citations