World's Best Scientists 2026 revealed!
Kai Kristensen

Kai Kristensen

D-Index & Metrics

Business and Management

D-Index
30
Citations
4953
World Ranking
2965
National Ranking
29

Best Publications

  • Business performance measurement : theory and practice

    Andy Neely

  • The relationship between customer satisfaction and loyalty: Cross-industry differences

    Unknown

  • Work motivation and job satisfaction in the Nordic countries

    Jacob K. Eskildsen;Kai Kristensen;Anders H. Westlund

  • Fundamentals of Total Quality Management

    Unknown

  • Customer satisfaction measurement at Post Denmark: Results of application of the European Customer Satisfaction Index Methodology

    Unknown

  • The drivers of customer satisfaction and loyalty: Cross-industry findings from Denmark

    Unknown

  • Enhancing importance‐performance analysis

    Jacob K. Eskildsen;Kai Kristensen

  • Fundamentals of Total Quality Management

    Unknown

  • Measuring the impact of buying behaviour on customer satisfaction

    Unknown

  • Fundamentals of Total Quality Management: Process analysis and improvement

    Jens J. Dahlgaard;Kai Kristensen;Gopal K Kanji

  • Quality management practices: a comparative study between East and West

    Jens J. Dahlgaard;Kai Kristensen;Gopal K. Kanji;Hans J. Juhl

  • Design of PLS-Based Satisfaction Studies

    Kai Kristensen;Jacob Eskildsen

  • Customer satisfaction in European food retailing

    Unknown

  • Total quality management and education

    Jens J. Dahlgaard;Kai Kristensen;Gopal K. Kanji

  • The Drivers of Customer Satisfaction and Loyalty. The Case of Denmark 2000–2002

    Unknown

  • Determinants of absenteeism in a large Danish bank

    Kai Kristensen;Hans Jørn Juhl;Jacob Eskildsen;Jesper Nielsen

  • The criterion weights of the EFQM excellence model

    Unknown

  • Private versus public sector excellence

    Unknown

  • On measurement of customer satisfaction

    Unknown

  • Quality costs and total quality management

    Unknown

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