Kai Kristensen

Kai Kristensen publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where Kai Kristensen sits on this spectrum.

Kai Kristensen D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where Kai Kristensen sits on this spectrum.

Best Publications

• Business performance measurement : theory and practice

  Andy Neely

  587
  Citations

• The relationship between customer satisfaction and loyalty: Cross-industry differences

  Unknown

  510
  Citations

• Work motivation and job satisfaction in the Nordic countries

  Jacob K. Eskildsen;Kai Kristensen;Anders H. Westlund

  339
  Citations

• Fundamentals of Total Quality Management

  Unknown

  267
  Citations

• Customer satisfaction measurement at Post Denmark: Results of application of the European Customer Satisfaction Index Methodology

  Unknown

  251
  Citations

• The drivers of customer satisfaction and loyalty: Cross-industry findings from Denmark

  Unknown

  248
  Citations

• Enhancing importance‐performance analysis

  Jacob K. Eskildsen;Kai Kristensen

  244
  Citations

• Fundamentals of Total Quality Management

  Unknown

  214
  Citations

• Measuring the impact of buying behaviour on customer satisfaction

  Unknown

  169
  Citations

• Fundamentals of Total Quality Management: Process analysis and improvement

  Jens J. Dahlgaard;Kai Kristensen;Gopal K Kanji

  166
  Citations

• Quality management practices: a comparative study between East and West

  Jens J. Dahlgaard;Kai Kristensen;Gopal K. Kanji;Hans J. Juhl

  140
  Citations

• Design of PLS-Based Satisfaction Studies

  Kai Kristensen;Jacob Eskildsen

  114
  Citations

• Customer satisfaction in European food retailing

  Unknown

  108
  Citations

• Total quality management and education

  Jens J. Dahlgaard;Kai Kristensen;Gopal K. Kanji

  102
  Citations

• The Drivers of Customer Satisfaction and Loyalty. The Case of Denmark 2000–2002

  Unknown

  96
  Citations

• Determinants of absenteeism in a large Danish bank

  Kai Kristensen;Hans Jørn Juhl;Jacob Eskildsen;Jesper Nielsen

  92
  Citations

• The criterion weights of the EFQM excellence model

  Unknown

  85
  Citations

• Private versus public sector excellence

  Unknown

  77
  Citations

• On measurement of customer satisfaction

  Unknown

  70
  Citations

• Quality costs and total quality management

  Unknown

  70
  Citations