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Journal of Quality Assurance in Hospitality and Tourism
H-index 12

Journal of Quality Assurance in Hospitality and Tourism

1528-008X

Published by: Taylor & Francis

https://www.tandfonline.com/toc/wqah20/current

Ranking & Metrics

Discipline name Position Best Scientists Publications D-Index
Business and Management 265 26 33 12

Additional Metrics

Number of Best Scientists*: 35
Documents by Best Scientists*: 40
Top 100 Ranked Scientists*: 6
SCIMAGO H-index: 48
SCIMAGO SJR: 0.646
Impact Factor: 2.3

Overview

Top Research Topics at Journal of Quality Assurance in Hospitality & Tourism?

The journal mostly deals with topics like Marketing, Tourism, Advertising, Service quality and Hospitality industry. It connects the study in Marketing with the closely related area of Hospitality. Some problems in Hospitality that were presented in the journal overlapped with concepts under Hospitality management studies and Public relations.

In addition to Tourism research, it aims to explore topics under Market segmentation and Knowledge management. Advertising research featured in the journal incorporates concerns from various other topics such as Perception, Loyalty, Affect (psychology) and Empirical research. While the journal focused on Service quality, it was also able to explore topics like Service provider, Service design and Process management.

It explores research in Hospitality industry and the adjacent study of Hotel industry. The study on Service (business) featured in it expounds on the topic of Service recovery in particular. Discussions in Journal of Quality Assurance in Hospitality & Tourism are anchored in the subject of Customer retention and the similar topic of Customer advocacy.

  • Marketing (61.69%)
  • Tourism (36.59%)
  • Advertising (28.93%)

What are the most cited papers published in the journal?

  • Pine and Gilmore's Concept of Experience Economy and Its Dimensions: An Empirical Examination in Tourism (181 citations)
  • Towards the Measurement of Innovation—A Pilot Study in the Small and Medium Sized Hotel Industry (110 citations)
  • A Model of Customer Satisfaction and Retention for Hotels (93 citations)

Research areas of the most cited articles at Journal of Quality Assurance in Hospitality & Tourism:

The journal articles mostly deal with topics like Marketing, Tourism, Hospitality industry, Service quality and Advertising. Most of the Marketing studies addressed in the most cited publications also intersect with Empirical research. The works on Tourism tackled in the journal papers bring together disciplines like Innovation management and Knowledge management.

What topics the last edition of the journal is best known for?

  • Law
  • Marketing
  • Management

The previous edition focused in particular on these issues:

The main points discussed in Journal of Quality Assurance in Hospitality & Tourism deals with Marketing, Tourism, Hospitality, Service quality and Advertising. The concepts on Marketing presented in the journal can also apply to other research fields, including Value (economics) and Perception. The journal explores topics in Tourism which can be helpful for research in disciplines like Rural area, Job satisfaction and Emotional intelligence.

The work on Hospitality tackled in it brings together disciplines like Download, Public relations, Phenomenology (philosophy), Warranty and Popularity. The Service quality works featured in Journal of Quality Assurance in Hospitality & Tourism incorporate elements from Incivility, Hotel industry, Industrial engineering and Alliance. The journal explores issues in Advertising which can be linked to other research areas like Affect (psychology) and Process (engineering).

The most cited articles from the last journal are:

  • Modeling the Multi-dimensional Facets of Perceived Risk in Purchasing Travel Online: A Generational Analysis (3 citations)
  • South to South Medical Tourists, the Liminality of Iran? (3 citations)
  • Service Quality, Perceived Value and Customer Satisfaction on Behavioral Intention in Restaurants: An Integrated Structural Model (2 citations)

Papers citation over time

A key indicator for each journal is its effectiveness in reaching other researchers with the papers published at that venue.

The chart below presents the interquartile range (first quartile 25%, median 50% and third quartile 75%) of the number of citations of articles over time.

The top authors publishing in Journal of Quality Assurance in Hospitality & Tourism (based on the number of publications) are:

  • Heesup Han (12 papers) absent at the last edition,
  • Hailin Qu (9 papers) absent at the last edition,
  • Woo Gon Kim (9 papers) absent at the last edition,
  • Eric Laws (8 papers) absent at the last edition,
  • Rob Law (7 papers) published 2 papers at the last edition.

The overall trend for top authors publishing in this journal is outlined below. The chart shows the number of publications at each edition of the journal for top authors.

Only papers with recognized affiliations are considered

The top affiliations publishing in Journal of Quality Assurance in Hospitality & Tourism (based on the number of publications) are:

  • Oklahoma State University–Stillwater (28 papers) absent at the last edition,
  • Hong Kong Polytechnic University (23 papers) published 6 papers at the last edition,
  • University of Central Florida (17 papers) published 1 paper at the last edition the same number as at the previous edition,
  • Purdue University (14 papers) published 1 paper at the last edition, 2 less than at the previous edition,
  • Texas Tech University (13 papers) published 1 paper at the last edition.

The overall trend for top affiliations publishing in this journal is outlined below. The chart shows the number of publications at each edition of the journal for top affiliations.

Publication chance based on affiliation

The publication chance index shows the ratio of articles published by the best research institutions in the journal edition to all articles published within that journal. The best research institutions were selected based on the largest number of articles published during all editions of the journal.

The chart below presents the percentage ratio of articles from top institutions (based on their ranking of total papers).Top affiliations were grouped by their rank into the following tiers: top 1-10, top 11-20, top 21-50, and top 51+. Only articles with a recognized affiliation are considered.

During the most recent 2021 edition, 4.23% of publications had an unrecognized affiliation. Out of the publications with recognized affiliations, 16.18% were posted by at least one author from the top 10 institutions publishing in the journal. Another 10.29% included authors affiliated with research institutions from the top 11-20 affiliations. Institutions from the 21-50 range included 16.18% of all publications and 57.35% were from other institutions.

Returning Authors Index

A very common phenomenon observed among researchers publishing scientific articles is the intentional selection of journals they have already attended in the past. In particular, it is worth analyzing the case when the authors participate in the same journal from year to year.

The Returning Authors Index presented below illustrates the ratio of authors who participated in both a given as well as the previous edition of the journal in relation to all participants in a given year.

Returning Institution Index

The graph below shows the Returning Institution Index, illustrating the ratio of institutions that participated in both a given and the previous edition of the conference in relation to all affiliations present in a given year.

The experience to innovation index

Our experience to innovation index was created to show a cross-section of the experience level of authors publishing in a journal. The index includes the authors publishing at the last edition of a journal, grouped by total number of publications throughout their academic career (P) and the total number of citations of these publications ever received (C).

The group intervals were selected empirically to best show the diversity of the authors' experiences, their labels were selected as a convenience, not as judgment. The authors were divided into the following groups:

  • Novice - P < 5 or C < 25 (the number of publications less than 5 or the number of citations less than 25),
  • Competent - P < 10 or C < 100 (the number of publications less than 10 or the number of citations less than 100),
  • Experienced - P < 25 or C < 625 (the number of publications less than 25 or the number of citations less than 625),
  • Master - P < 50 or C < 2500 (the number of publications less than 50 or the number of citations less than 2500),
  • Star - P ≥ 50 and C ≥ 2500 (both the number of publications greater than 50 and the number of citations greater than 2500).

The chart below illustrates experience levels of first authors in cases of publications with multiple authors.

Career Opportunities in Hospitality & Tourism

The Hospitality & Tourism industries offer a wide spectrum of possibilities for professionals interested in these fields. The scope of career opportunities spans from hotel management, event planning, tourism agencies to public relations within these sectors. For instance, obtaining a degree from one of the best business schools in Maine could lead to a lucrative role as an urban planner with an impressive salary package.

A career in this dynamic industry allows professionals to combine elements of marketing, service quality, advertising, and public relations, topics that are frequently addressed in the Journal of Quality Assurance in Hospitality & Tourism. Furthermore, the importance of factors such as customer retention and loyalty, process management and innovative service design in this industry, provide professionals with a dynamic and challenging work environment.

In conclusion, the Hospitality & Tourism industry can offer a vibrant, diverse career path to those inspired by travel, culture, and delivering high-quality services.

Top Publications

  • Relationships among Emotional and Material Rewards, Job Satisfaction, Burnout, Affective Commitment, Job Performance, and Turnover Intention in the Hotel Industry

    Bonhak Koo;Jongsik Yu;Bee-Lia Chua;Sanghyeop Lee

    (2020)
    196 Citations
  • Service Quality, Perceived Value and Customer Satisfaction on Behavioral Intention in Restaurants: An Integrated Structural Model

    Ilhami Tuncer;Cagatay Unusan;Cihan Cobanoglu

    (2021)
    171 Citations
  • Online Reviews of Restaurants: Expectation-Confirmation Theory

    Jinha Lee;Youn-Kyung Kim

    (2020)
    56 Citations
  • Service Quality and Customer Satisfaction in Hospitality, Leisure, Sport and Tourism: An Assessment of Research in Web of Science

    (2021)
    53 Citations
  • New Insights into Consumers’ Intention to Continue Using Chatbots in the Tourism Context

    (2022)
    32 Citations
  • Examining the Effect of Shopping Mall Attributes in Predicting Tourist Shopping Satisfaction and Behavioral Intentions: Variation across Generation X and Y

    Muslim Amin;Kisang Ryu;Cihan Cobanoglu;Sajad Rezaei

    (2021)
    26 Citations
  • Antecedents to Online Travel Purchase: Role of Network Benefits, Pilgrimage Packages, Interactivity, Trust and Customer Reviews

    Arpita Khare;Saumya Dixit;Subhro Sarkar

    (2020)
    24 Citations
  • Organizational Justice and Performance of Hotel enterprises: Impact of Job Embeddedness

    Jongsik Yu;Aejoo Lee;Heesup Han;Hye-Ran Kim

    (2020)
    22 Citations
  • Negative eWOM Management: How Do Hotels Turn Challenges into Opportunities?

    Yi-Fan Chen;Rob Law;Ka Kui Yan

    (2021)
    21 Citations
  • Factors Influencing Choice of Accommodation during Covid-19: A Mixed-methods Study of Italian Consumers

    (2021)
    20 Citations

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Best Scientists Contributing to This Journal

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