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Journal of Service Theory and Practice
H-index 15

Journal of Service Theory and Practice

2055-6225

Published by: Emerald Publishing

https://www.emerald.com/insight/publication/issn/2055-6225

Ranking & Metrics

Discipline name Position Best Scientists Publications D-Index
Business and Management 218 37 34 14

Additional Metrics

Number of Best Scientists*: 44
Documents by Best Scientists*: 43
Top 100 Ranked Scientists*: 1
SCIMAGO H-index: 104
SCIMAGO SJR: 1.049
Impact Factor: 4.4

Overview

Top Research Topics at Journal of Service Theory and Practice?

The journal mainly deals with areas of study such as Service (business), Marketing, Originality, Knowledge management and Social psychology. In addition to Service (business) research, it aims to explore topics under Customer satisfaction and Quality (business). The work on Marketing addressed in it expands to the thematically related Advertising.

Customer engagement and Public relations are some topics wherein Originality research discussed in the journal have an impact. Journal of Service Theory and Practice explores topics in Knowledge management which can be helpful for research in disciplines like Empirical research and Process (engineering). The Process (engineering) study featured in Journal of Service Theory and Practice draws parallels with the field of Process management.

It tackles research in Affect (psychology), Personality and Emotional labor as part of the general discipline of Social psychology, however, it also discusses concepts in Emotional exhaustion. Service delivery framework research is concerned with Service level objective in particular. The Service design study tackled is a key component of adjacent topics in the area of Service level requirement.

  • Service (business) (48.93%)
  • Marketing (42.50%)
  • Originality (21.79%)

What are the most cited papers published in the journal?

  • Engagement platforms in the sharing economy: Conceptual foundations and research directions (124 citations)
  • Customer journeys: a systematic literature review (92 citations)
  • Improving service quality through customer journey analysis (89 citations)

Research areas of the most cited articles at Journal of Service Theory and Practice:

The most cited articles focus on Marketing, Service (business), Knowledge management, Originality and Service design. The study on Marketing presented in the most cited articles is investigated in conjunction with research in Process management. The journal articles facilitate discussions on Service (business) that incorporate concepts from other fields like Emotional labor, Social psychology and Conceptual model.

What topics the last edition of the journal is best known for?

  • Marketing
  • Social psychology
  • Management

The previous edition focused in particular on these issues:

Journal of Service Theory and Practice generally zeroes in on subjects such as Service (business), Knowledge management, Public relations, Marketing and Originality. Service (business) research presented in Journal of Service Theory and Practice encompasses a variety of subjects, including Knowledge sharing and Conceptual framework. It features Knowledge management research that overlaps with concepts in Service experience.

Aside from investigating topics in Corporate social responsibility under Public relations, the journal also explores concepts in Conceptual model (computer science). The journal addresses concerns in Marketing which are intertwined with other disciplines, such as Training (civil) and Transfer of training. Journal of Service Theory and Practice facilitates discussions on Originality that incorporate concepts from other fields like Service delivery framework and Interactivity.

The most cited articles from the last journal are:

  • Coronavirus crisis and health care: learning from a service ecosystem perspective (6 citations)
  • Journal of Service Theory and Practice at age 30: past, present and future contributions to service research (5 citations)
  • Pandemic's effect on the relationship between lean implementation and service performance (5 citations)

Papers citation over time

A key indicator for each journal is its effectiveness in reaching other researchers with the papers published at that venue.

The chart below presents the interquartile range (first quartile 25%, median 50% and third quartile 75%) of the number of citations of articles over time.

The top authors publishing in Journal of Service Theory and Practice (based on the number of publications) are:

  • Rebekah Russell-Bennett (6 papers) published 1 paper at the last edition,
  • Rory Mulcahy (5 papers) published 1 paper at the last edition,
  • Ingo O. Karpen (5 papers) absent at the last edition,
  • Roderick J. Brodie (5 papers) published 1 paper at the last edition,
  • Piyush Sharma (4 papers) absent at the last edition.

The overall trend for top authors publishing in this journal is outlined below. The chart shows the number of publications at each edition of the journal for top authors.

Only papers with recognized affiliations are considered

The top affiliations publishing in Journal of Service Theory and Practice (based on the number of publications) are:

  • University of Western Australia (8 papers) absent at the last edition,
  • University of Newcastle (7 papers) absent at the last edition,
  • Curtin University (6 papers) absent at the last edition,
  • Monash University (5 papers) absent at the last edition,
  • RMIT University (5 papers) absent at the last edition.

The overall trend for top affiliations publishing in this journal is outlined below. The chart shows the number of publications at each edition of the journal for top affiliations.

Publication chance based on affiliation

The publication chance index shows the ratio of articles published by the best research institutions in the journal edition to all articles published within that journal. The best research institutions were selected based on the largest number of articles published during all editions of the journal.

The chart below presents the percentage ratio of articles from top institutions (based on their ranking of total papers).Top affiliations were grouped by their rank into the following tiers: top 1-10, top 11-20, top 21-50, and top 51+. Only articles with a recognized affiliation are considered.

During the most recent 2021 edition, 94.87% of publications had an unrecognized affiliation. Out of the publications with recognized affiliations, 0.00% were posted by at least one author from the top 10 institutions publishing in the journal. Another 0.00% included authors affiliated with research institutions from the top 11-20 affiliations. Institutions from the 21-50 range included 50.00% of all publications and 50.00% were from other institutions.

Returning Authors Index

A very common phenomenon observed among researchers publishing scientific articles is the intentional selection of journals they have already attended in the past. In particular, it is worth analyzing the case when the authors participate in the same journal from year to year.

The Returning Authors Index presented below illustrates the ratio of authors who participated in both a given as well as the previous edition of the journal in relation to all participants in a given year.

Returning Institution Index

The graph below shows the Returning Institution Index, illustrating the ratio of institutions that participated in both a given and the previous edition of the conference in relation to all affiliations present in a given year.

The experience to innovation index

Our experience to innovation index was created to show a cross-section of the experience level of authors publishing in a journal. The index includes the authors publishing at the last edition of a journal, grouped by total number of publications throughout their academic career (P) and the total number of citations of these publications ever received (C).

The group intervals were selected empirically to best show the diversity of the authors' experiences, their labels were selected as a convenience, not as judgment. The authors were divided into the following groups:

  • Novice - P < 5 or C < 25 (the number of publications less than 5 or the number of citations less than 25),
  • Competent - P < 10 or C < 100 (the number of publications less than 10 or the number of citations less than 100),
  • Experienced - P < 25 or C < 625 (the number of publications less than 25 or the number of citations less than 625),
  • Master - P < 50 or C < 2500 (the number of publications less than 50 or the number of citations less than 2500),
  • Star - P ≥ 50 and C ≥ 2500 (both the number of publications greater than 50 and the number of citations greater than 2500).

The chart below illustrates experience levels of first authors in cases of publications with multiple authors.

Career Prospects for Researchers in South Carolina

As a researcher, exploring career prospects and comprehending the different factors is critical while making career-related decisions. South Carolina, being self-proclaimed as the "business-friendly state", offers promising opportunities for researchers especially in the areas of business, marketing, and knowledge management - significantly discussed areas in The Journal of Service Theory and Practice.

If you are an aspiring urban planner, over the years, South Carolina has shown potential for growth in rural and urban areas. By utilizing the knowledge of Service (business), Marketing, Originality, Knowledge management and Social psychology, researchers in this field can greatly contribute to the sustained development and planning of urban locales in the state. If you are curious to delve deeper into this career choice, understanding the potential earnings or average salary is worthwhile. The data on how much do urban planners make in South Carolina will give you a comprehensive view of the potential income.

It's worth noting that becoming well-versed with the areas of prominent research, such as Service (business), Marketing, Originality (all widely explored in The Journal of Service Theory and Practice) could provide a solid foundation for a career in this field. Moreover, professionals should be proactive in keeping updated with the ever-evolving trends and breakthroughs in these research domains to maintain relevance and progress in their careers.

Top Publications

  • Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

    Vinh Nhat Lu;Jochen Wirtz;Werner H. Kunz;Stefanie Paluch

    (2020)
    515 Citations
  • Value-in-use and service quality: do customers see a difference?

    Gustav Medberg;Christian Grönroos

    (2020)
    63 Citations
  • Coronavirus crisis and health care: learning from a service ecosystem perspective

    Roderick J. Brodie;Kumar Rakesh Ranjan;Martie-louise Verreynne;Yawei Jiang

    (2021)
    56 Citations
  • Customer participation and well-being: the roles of service experience, customer empowerment and social support

    Lishan Xie;Dongmei Li;Hean Tat Keh

    (2020)
    48 Citations
  • Pandemic's effect on the relationship between lean implementation and service performance

    Guilherme Tortorella;Gopalakrishnan Narayanamurthy;Moacir Godinho Filho;Alberto Portioli Staudacher

    (2021)
    48 Citations
  • Consumer engagement behaviors: do service convenience and organizational characteristics matter?

    Sanjit Kumar Roy;Vaibhav Shekhar;Ali M. Quazi;Mohammed Quaddus

    (2020)
    42 Citations
  • Journal of Service Theory and Practice at age 30: past, present and future contributions to service research

    Naveen Donthu;Satish Kumar;Chatura Ranaweera;Marianna Sigala

    (2021)
    36 Citations
  • Online service failure: antecedents, moderators and consequences

    (2022)
    30 Citations
  • Creating hospitable service systems for refugees during a pandemic: leveraging resources for service inclusion

    Jörg Finsterwalder;Sertan Kabadayi;Raymond P. Fisk;Silke Boenigk

    (2021)
    27 Citations
  • Drivers and relationship benefits of customer willingness to engage in CSR initiatives

    Ingrid M. O'Brien;Robyn Ouschan;Wade Jarvis;Geoffrey Norman Soutar

    (2020)
    21 Citations

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Best Scientists Contributing to This Journal