Dwi Suhartanto

Best Publications

• Customer loyalty in the hotel industry: the role of customer satisfaction and image

  Jay A. Kandampully;Dwi Suhartanto

  2227
  Citations

• Loyalty toward online food delivery service: the role of e-service quality and food quality

  Dwi Suhartanto;Mohd Helmi Ali;Kim Hua Tan;Fauziyah Sjahroeddin

  443
  Citations

• The Role of Customer Satisfaction and Image in Gaining Customer Loyalty in the Hotel Industry

  Jay Kandampully;Dwi Suhartanto

  397
  Citations

• Tourist loyalty in creative tourism: the role of experience quality, value, satisfaction, and motivation

  Unknown

  292
  Citations

• Indonesian Millennials’ Halal food purchasing: merely a habit?

  Unknown

  167
  Citations

• Loyalty towards Islamic banking: service quality, emotional or religious driven?

  Dwi Suhartanto;Christopher Gan;Ira Siti Sarah;Setiawan Setiawan

  158
  Citations

• The formation of visitor behavioral intention to creative tourism: the role of push–Pull motivation

  Unknown

  156
  Citations

• The integrated model of green loyalty: Evidence from eco-friendly plastic products

  Unknown

  128
  Citations

• FinTech in the Small Food Business and Its Relation with Open Innovation

  Unknown

  125
  Citations

• Tourist satisfaction with souvenir shopping: evidence from Indonesian domestic tourists

  Unknown

  103
  Citations

• Predicting behavioural intention toward Islamic bank: a multi-group analysis approach

  Unknown

  96
  Citations

• Developing Organizational Agility in SMEs: An Investigation of Innovation’s Roles and Strategic Flexibility

  Unknown

  88
  Citations

• Mobile banking adoption in Islamic banks

  Unknown

  86
  Citations

• Does religiosity matter for customer loyalty? Evidence from halal cosmetics

  Unknown

  86
  Citations

• The link between tourism involvement and service performance: Evidence from frontline retail employees

  Unknown

  73
  Citations

• Loyalty formation and its impact on financial performance of Islamic banks – evidence from Indonesia

  Unknown

  71
  Citations

• Attraction loyalty, destination loyalty, and motivation: agritourist perspective

  Unknown

  71
  Citations

• Tourist experience with agritourism attractions: what leads to loyalty?

  Unknown

  68
  Citations

• Exploring loyalty to specialty foods among tourists and residents

  Unknown

  64
  Citations

• Loyalty formation toward Halal food

  Unknown

  61
  Citations