World's Best Scientists 2026 revealed!
Service Business
H-index 14

Service Business

1862-8516

Published by: Springer

https://www.springer.com/journal/11628/

Ranking & Metrics

Discipline name Position Best Scientists Publications D-Index
Business and Management 256 17 22 13

Additional Metrics

Number of Best Scientists*: 21
Documents by Best Scientists*: 26
Top 100 Ranked Scientists*: 0
SCIMAGO H-index: 48
SCIMAGO SJR: 1.093
Impact Factor: 4.1

Overview

Top Research Topics at Service Business?

The journal was organized to reinforce research efforts on Human resource management, Marketing, Service (business), Knowledge management and Social psychology. The research topics discussed in Service Business include Human resource management as well as Context (language use). Service Business focuses on Marketing as well as the interrelated topic of Tourism.

Topics in Service (business) explored in Service Business were investigated in conjunction with research in Value (economics), Loyalty and Process management. Social psychology research is the primary subject tackled in Service Business with a focus on Affect (psychology). The journal facilitates discussions on Customer retention that incorporate concepts from other fields like Loyalty business model and Customer advocacy.

The study on Customer advocacy presented is investigated in conjunction with research in Customer to customer. The Advertising study featured in the journal draws connections with the study of The Internet.

  • Human resource management (78.75%)
  • Marketing (47.65%)
  • Service (business) (25.95%)

What are the most cited papers published in the journal?

  • User generated content: the use of blogs for tourism organisations and tourism consumers (288 citations)
  • Network collaboration and performance in the tourism sector (154 citations)
  • Airline customer satisfaction and loyalty: impact of in-flight service quality (117 citations)

Research areas of the most cited articles at Service Business:

The published papers generally zeroe in on subjects such as Human resource management, Marketing, Service (business), Knowledge management and Service quality. The journal papers aim to form a more comprehensive understanding of the field by integrating disciplines like Human resource management and Context (language use). Advertising and Public relations are some topics wherein Marketing research discussed in the published papers has an impact.

What topics the last edition of the journal is best known for?

  • Marketing
  • Law
  • Management

The previous edition focused in particular on these issues:

The journal focuses largely on the fields of Human resource management, Service (business), Marketing, Advertising and Tourism. The Human resource management works featured in the journal incorporate elements from Structural equation modeling, Social psychology, Value (economics), Tertiary sector of the economy and Industrial organization. The journal addresses concerns in the field of Service (business) by exploring it in line with topics in Affect (psychology) which intersect with Co-creation, Social consciousness and Service quality subjects.

The Customer satisfaction studies presented in Service Business fall under the field of Marketing, but it also has connections to other fields such as Quarantine. The research on Advertising tackled can also make contributions to studies in the areas of Risk perception and Food service. While work presented in it provided substantial information on Tourism, it also covered topics in Novelty, Business value and Proposition.

The most cited articles from the last journal are:

  • Product-service systems evolution in the era of Industry 4.0 (8 citations)
  • The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services (3 citations)
  • Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario: evidence from the hotel industry in quarantine (2 citations)

Papers citation over time

A key indicator for each journal is its effectiveness in reaching other researchers with the papers published at that venue.

The chart below presents the interquartile range (first quartile 25%, median 50% and third quartile 75%) of the number of citations of articles over time.

The top authors publishing in Service Business (based on the number of publications) are:

  • DonHee Lee (14 papers) absent at the last edition,
  • Sang M. Lee (14 papers) absent at the last edition,
  • Sang-Gun Lee (10 papers) published 1 paper at the last edition,
  • Silvana Trimi (9 papers) published 1 paper at the last edition the same number as at the previous edition,
  • Soon-Goo Hong (6 papers) absent at the last edition.

The overall trend for top authors publishing in this journal is outlined below. The chart shows the number of publications at each edition of the journal for top authors.

Only papers with recognized affiliations are considered

The top affiliations publishing in Service Business (based on the number of publications) are:

  • University of Nebraska–Lincoln (35 papers) published 1 paper at the last edition, 3 less than at the previous edition,
  • University of Valencia (31 papers) published 1 paper at the last edition the same number as at the previous edition,
  • Polytechnic University of Valencia (23 papers) absent at the last edition,
  • College of Business Administration (20 papers) published 2 papers at the last edition, 2 less than at the previous edition,
  • Kyung Hee University (16 papers) published 1 paper at the last edition the same number as at the previous edition.

The overall trend for top affiliations publishing in this journal is outlined below. The chart shows the number of publications at each edition of the journal for top affiliations.

Publication chance based on affiliation

The publication chance index shows the ratio of articles published by the best research institutions in the journal edition to all articles published within that journal. The best research institutions were selected based on the largest number of articles published during all editions of the journal.

The chart below presents the percentage ratio of articles from top institutions (based on their ranking of total papers).Top affiliations were grouped by their rank into the following tiers: top 1-10, top 11-20, top 21-50, and top 51+. Only articles with a recognized affiliation are considered.

During the most recent 2021 edition, 6.67% of publications had an unrecognized affiliation. Out of the publications with recognized affiliations, 28.57% were posted by at least one author from the top 10 institutions publishing in the journal. Another 3.57% included authors affiliated with research institutions from the top 11-20 affiliations. Institutions from the 21-50 range included 21.43% of all publications and 46.43% were from other institutions.

Returning Authors Index

A very common phenomenon observed among researchers publishing scientific articles is the intentional selection of journals they have already attended in the past. In particular, it is worth analyzing the case when the authors participate in the same journal from year to year.

The Returning Authors Index presented below illustrates the ratio of authors who participated in both a given as well as the previous edition of the journal in relation to all participants in a given year.

Returning Institution Index

The graph below shows the Returning Institution Index, illustrating the ratio of institutions that participated in both a given and the previous edition of the conference in relation to all affiliations present in a given year.

The experience to innovation index

Our experience to innovation index was created to show a cross-section of the experience level of authors publishing in a journal. The index includes the authors publishing at the last edition of a journal, grouped by total number of publications throughout their academic career (P) and the total number of citations of these publications ever received (C).

The group intervals were selected empirically to best show the diversity of the authors' experiences, their labels were selected as a convenience, not as judgment. The authors were divided into the following groups:

  • Novice - P < 5 or C < 25 (the number of publications less than 5 or the number of citations less than 25),
  • Competent - P < 10 or C < 100 (the number of publications less than 10 or the number of citations less than 100),
  • Experienced - P < 25 or C < 625 (the number of publications less than 25 or the number of citations less than 625),
  • Master - P < 50 or C < 2500 (the number of publications less than 50 or the number of citations less than 2500),
  • Star - P ≥ 50 and C ≥ 2500 (both the number of publications greater than 50 and the number of citations greater than 2500).

The chart below illustrates experience levels of first authors in cases of publications with multiple authors.

Applying Research in Business Schools

Incorporating these cutting-edge research topics in higher academic coursework can provide an enriched foundational knowledge for business students. For instance, subjects in Service Business like Human resource management, Marketing, Service (business), and others are pivotal in establishing a well-rounded curriculum for students. Top 5 business schools in New York have consistently demonstrated their dedication to integrating these crucial research subjects into their programs. Top 5 business schools in New York include disciplines like Human resource management and Context (language use), Advertising and Public relations, affecting the Marketing research, making them very relevant to present business scenarios. These institutions lay significant emphasis on real-world application of this theoretical knowledge, ensuring students gain a deep understanding of the field while gaining proficiency in the practical aspects. Incorporating research subjects into academic programs not only enhances the learning experience but also provides students with a competitive edge, boosting their employability prospects. Courses in these top institutions are developed based on the analysis of trending business needs, ensuring students are equipped to navigate the dynamic business landscape confidently upon graduation. These courses are evolving continually as they often revisit their curriculum to incorporate the latest trends in business based on Service Business research findings. The addition of such relevant and recent research findings proves instrumental in shaping an informed and competent future business workforce that can contribute significantly to their respective fields.

Top Publications

  • “Untact”: a new customer service strategy in the digital age

    Sang M. Lee;DonHee Lee

    (2020)
    392 Citations
  • Impacts of service robots on service quality

    Ai Hsuan Chiang;Silvana Trimi

    (2020)
    156 Citations
  • Healthcare wearable devices: an analysis of key factors for continuous use intention

    Sang M. Lee;DonHee Lee

    (2020)
    138 Citations
  • The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services

    Daniel Belanche;Luis V. Casaló;Carlos Flavián;Alfredo Pérez-Rueda

    (2021)
    56 Citations
  • Key concepts in artificial intelligence and technologies 4.0 in services

    (2023)
    47 Citations
  • Customer comfort during service robot interactions

    (2022)
    42 Citations
  • Perceived value of AI-based recommendations service: the case of voice assistants

    (2023)
    38 Citations
  • Key determinants of women’s entrepreneurial intentions in encouraging social empowerment

    Grisna Anggadwita;Veland Ramadani;Anggraeni Permatasari;Dini Turipanam Alamanda

    (2021)
    31 Citations
  • Industrial linkage and spillover effects of the logistics service industry: an input–output analysis

    Yong-Jeong Kim;Sang-Gun Lee;Silvana Trimi

    (2021)
    20 Citations
  • Working with AI: can stress bring happiness?

    (2022)
    19 Citations

Related Online Degrees & Career Pathways

For those interested in advancing their knowledge in Business and Management, exploring related online degrees can open up diverse career opportunities. Many professionals seek accelerated programs to fast-track their education, such as the fastest MBA programs, which are designed to help students earn advanced credentials quickly without compromising quality.

Beyond traditional business degrees, specialized fields offer viable career paths. The accelerated paralegal program online is an excellent option for those interested in the legal support sector, combining legal knowledge with organizational skills.

For individuals aiming to build foundational skills in financial record-keeping, pursuing a bookkeeping certification online can provide practical credentials necessary for various administrative roles.

Similarly, an online administration degree offers training in office management and administrative support, supporting careers that keep businesses running smoothly.

Each pathway presents unique advantages depending on your career goals, balancing the need for flexibility, time efficiency, and professional growth in today's competitive job market.

Best Scientists Contributing to This Journal