H-index 6

Journal of Service Management Research

2511-8676

Published by: Verlag C.H.BECK oHG

https://www.beck-elibrary.de/zeitschrift/2511-8676

H-index 6

Ranking & Metrics

Discipline name	Position	Best Scientists	Publications	D-Index
Business and Management	504	21	21	5

Additional Metrics

Number of Best Scientists*: 30

Documents by Best Scientists*: 25

Top 100 Ranked Scientists*: 2

SCIMAGO H-index:

SCIMAGO SJR:

Impact Factor: N/A

Top Publications

Editorial: Artificial Intelligence and Robots in the Service Encounter

Stefanie Paluch;Jochen Wirtz
(2020)

38 Citations
Managing Customer Success in Business Markets: Conceptual Foundation and Practical Application

Andreas Eggert;Wolfgang Ulaga;Anna Gehring
(2020)

33 Citations
Digital Disruption in Retailing and Beyond

Heiner Evanschitzky;Boris Bartikowski;Tim Baines;Markus Blut
(2020)

17 Citations
Blockchain in Service Management and Service Research : Developing a Research Agenda and Managerial Implications

O.K. Rikken;M.F.W.H.A. Janssen;Z. Roosenboom-Kwee;Marion Büttgen
(2021)

9 Citations
Commentaries on the Sharing Economy: Advancing New Perspectives

Martin P. Fritze;Martin Benkenstein;Russell Belk;Joann Peck
(2021)

7 Citations
Commentaries on Relationship Marketing: The Present and Future of Customer Relationships in Services

(2022)

4 Citations
A Human Experience (HX) Perspective on Emotional Labor and Service: Building a Service Climate on a Foundation of Authenticity and Justice

(2021)

4 Citations
On the Marketness of Markets and Actor Clout: Market-shaping Roles

Suvi Nenonen;Kaj Storbacka
(2020)

2 Citations
Exploring the Customer Journey of Voice Commerce: A Research Agenda

(2022)

2 Citations
Sustainability in Service Research

(2023)

2 Citations

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