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Service Industries Journal
H-index 26

Service Industries Journal

0264-2069

Published by: Taylor & Francis

https://www.tandfonline.com/toc/fsij20/current

Ranking & Metrics

Discipline name Position Best Scientists Publications D-Index
Business and Management 130 44 57 22

Additional Metrics

Number of Best Scientists*: 56
Documents by Best Scientists*: 72
Top 100 Ranked Scientists*: 5
SCIMAGO H-index: 93
SCIMAGO SJR: 2.033
Impact Factor: 7.4

Overview

Top Research Topics at Service Industries Journal?

Marketing, Service (business), Tertiary sector of the economy, Public relations and Service quality are the subjects of interest in Service Industries Journal. While it focused on Marketing, it was also able to explore topics like Advertising, Industrial organization and Hospitality industry. The journal links adjacent topics like Industrial organization with Service (economics).

The work tackled in it goes beyond the discipline of Service (business) as it also encompasses Process management. The Service quality study featured in it draws connections with the study of Customer satisfaction. Some problems in Customer retention that were presented in Service Industries Journal overlapped with concepts under Loyalty business model and Customer advocacy.

More specifically, the research on Service design in it is related to Service guarantee.

  • Marketing (55.24%)
  • Service (business) (19.89%)
  • Tertiary sector of the economy (12.09%)

What are the most cited papers published in the journal?

  • Management of Innovation in Services (655 citations)
  • Key Concepts for New Service Development (641 citations)
  • Two Approaches to Service Quality Dimensions (557 citations)

Research areas of the most cited articles at Service Industries Journal:

Marketing, Service (business), Service quality, Tertiary sector of the economy and Advertising are the main subjects of interest in the journal publications. The Marketing research tackled in the most cited publications is interrelated with Industrial organization which concerns subjects like Process (engineering). While Service (business) is the focus of the most cited publications, it also provides insights into the studies of Public relations and Operations management.

What topics the last edition of the journal is best known for?

  • Law
  • World War II
  • Marketing

The previous edition focused in particular on these issues:

The foci of Service Industries Journal are Service (business), Marketing, Social psychology, Advertising and Public relations. Service Industries Journal addresses concerns in Service (business) which are intertwined with other disciplines, such as World Wide Web, Context (language use), Conceptual framework and Knowledge management. In it, Theory of planned behavior and Tourism are investigated in conjunction with one another to address concerns in Marketing research.

The journal covers research in Social psychology, particularly Ostracism and how they are related with concepts in Social distance, Spiritual wellbeing, Vaccination and Self-transcendence. The research on Advertising featured in Service Industries Journal combines topics in other fields like Coupon, Interactive kiosk, Air travel and Self service technology. While work presented in it provided substantial information on Public relations, it also covered topics in Transformative learning, Abusive supervision and Social identity theory.

The most cited articles from the last journal are:

  • Ethical leadership and knowledge hiding: an intervening and interactional analysis (19 citations)
  • A review of customer citizenship behaviors in the service context (14 citations)
  • Brand anthropomorphism, love and defense: does attitude towards social distancing matter? (11 citations)

Papers citation over time

A key indicator for each journal is its effectiveness in reaching other researchers with the papers published at that venue.

The chart below presents the interquartile range (first quartile 25%, median 50% and third quartile 75%) of the number of citations of articles over time.

The top authors publishing in Service Industries Journal (based on the number of publications) are:

  • Colin C. Williams (14 papers) published 1 paper at the last edition, 1 less than at the previous edition,
  • Levent Altinay (13 papers) published 2 papers at the last edition,
  • Leigh Sparks (11 papers) absent at the last edition,
  • John R. Bryson (11 papers) absent at the last edition,
  • Gordon R. Foxall (10 papers) absent at the last edition.

The overall trend for top authors publishing in this journal is outlined below. The chart shows the number of publications at each edition of the journal for top authors.

Only papers with recognized affiliations are considered

The top affiliations publishing in Service Industries Journal (based on the number of publications) are:

  • University of Valencia (51 papers) absent at the last edition,
  • Loughborough University (30 papers) absent at the last edition,
  • Oxford Brookes University (29 papers) published 3 papers at the last edition,
  • University of Birmingham (28 papers) published 1 paper at the last edition the same number as at the previous edition,
  • National Cheng Kung University (24 papers) absent at the last edition.

The overall trend for top affiliations publishing in this journal is outlined below. The chart shows the number of publications at each edition of the journal for top affiliations.

Publication chance based on affiliation

The publication chance index shows the ratio of articles published by the best research institutions in the journal edition to all articles published within that journal. The best research institutions were selected based on the largest number of articles published during all editions of the journal.

The chart below presents the percentage ratio of articles from top institutions (based on their ranking of total papers).Top affiliations were grouped by their rank into the following tiers: top 1-10, top 11-20, top 21-50, and top 51+. Only articles with a recognized affiliation are considered.

During the most recent 2021 edition, 3.39% of publications had an unrecognized affiliation. Out of the publications with recognized affiliations, 15.79% were posted by at least one author from the top 10 institutions publishing in the journal. Another 3.51% included authors affiliated with research institutions from the top 11-20 affiliations. Institutions from the 21-50 range included 10.53% of all publications and 70.18% were from other institutions.

Returning Authors Index

A very common phenomenon observed among researchers publishing scientific articles is the intentional selection of journals they have already attended in the past. In particular, it is worth analyzing the case when the authors participate in the same journal from year to year.

The Returning Authors Index presented below illustrates the ratio of authors who participated in both a given as well as the previous edition of the journal in relation to all participants in a given year.

Returning Institution Index

The graph below shows the Returning Institution Index, illustrating the ratio of institutions that participated in both a given and the previous edition of the conference in relation to all affiliations present in a given year.

The experience to innovation index

Our experience to innovation index was created to show a cross-section of the experience level of authors publishing in a journal. The index includes the authors publishing at the last edition of a journal, grouped by total number of publications throughout their academic career (P) and the total number of citations of these publications ever received (C).

The group intervals were selected empirically to best show the diversity of the authors' experiences, their labels were selected as a convenience, not as judgment. The authors were divided into the following groups:

  • Novice - P < 5 or C < 25 (the number of publications less than 5 or the number of citations less than 25),
  • Competent - P < 10 or C < 100 (the number of publications less than 10 or the number of citations less than 100),
  • Experienced - P < 25 or C < 625 (the number of publications less than 25 or the number of citations less than 625),
  • Master - P < 50 or C < 2500 (the number of publications less than 50 or the number of citations less than 2500),
  • Star - P ≥ 50 and C ≥ 2500 (both the number of publications greater than 50 and the number of citations greater than 2500).

The chart below illustrates experience levels of first authors in cases of publications with multiple authors.

Affiliations of the Authors

The affiliations of authors publishing articles in a journal offer crucial data about the academic environment where the works are produced. Many authors in the Service Industries Journal share affiliations with some of the **best business schools in North Carolina**. Researchers from these universities and colleges focus on areas like Service (business), Marketing, Customer satisfaction, and Advertising, endorsing the institution's prestige in these fields. The diversity of affiliations is indicative of the broad interest in the Service Industries Journal across the globe, reinforcing its reputation as an important platform for academic debate and discourse. It is also indicative of the relationship between higher education institutions and industry, providing insights into the current direction of research and trends in various sectors.

Author affiliations also play a crucial role in fostering collaborative research, which could lead to new insights and advancements in the field. Furthermore, identifying trends in author affiliations could help research institutions to strategize their research projects and collaboration efforts effectively.

This evaluation of author affiliations in the Service Industries Journal is in line with the importance attached to the broad context in which academic work is produced, including institutional prestige, collaborative research, and the relationship with the broader industry and economy.

Top Publications

  • Advancing knowledge through literature reviews: ‘what’, ‘why’, and ‘how to contribute’

    Unknown

    (2022)
    523 Citations
  • Leadership, green innovation, and green creativity: a systematic review

    Hasan Evrim Arici;Muzaffer Uysal

    (2021)
    154 Citations
  • Ethical issues in service robotics and artificial intelligence

    Russell Belk

    (2021)
    134 Citations
  • A review of customer citizenship behaviors in the service context

    Taeshik Gong;Youjae Yi

    (2021)
    112 Citations
  • Service innovation implementation: a systematic review and research agenda

    Shiwangi Singh;Ismail Akbani;Sanjay Dhir

    (2020)
    110 Citations
  • Evolving impacts of COVID-19 vaccination intentions on travel intentions

    Dogan Gursoy;Dogan Gursoy;Ali Selcuk Can;Nigel Williams;Yuksel Ekinci

    (2021)
    77 Citations
  • Artificial intelligence in services: current trends, benefits and challenges

    Carlos Flavián;Luis V. Casaló

    (2021)
    68 Citations
  • Brand anthropomorphism, love and defense: does attitude towards social distancing matter?

    Faizan Ali;Seden Dogan;Muslim Amin;Kashif Hussain

    (2021)
    54 Citations
  • Trust and customer engagement in the banking sector in Ghana

    John Paul Kosiba;Henry Boateng;Abednego Feehi Okoe;Robert Hinson

    (2020)
    52 Citations
  • Customer engagement and employee engagement: systematic review and future directions

    Shumaila Chandni;Zillur Rahman

    (2020)
    50 Citations

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