Jgam Lemmink

Best Publications

• Antecedents of Commitment and Trust in Customer-Supplier Relationships in High-Technology Markets

  Ko de Ruyter;Luci Moorman;Jos Lemmink

  873
  Citations

• The effect of service employees’ technology readiness on technology acceptance

  Unknown

  672
  Citations

• The dynamics of the service delivery process: A value-based approach

  Ko de Ruyter;Martin Wetzels;Jos Lemmink;Jan Mattson

  508
  Citations

• “Futurizing” smart service: implications for service researchers and managers

  Nancy V. Wuenderlich;Kristina Heinonen;Amy L. Ostrom;Lia Patricio

  423
  Citations

• Succeeding through service innovation : a service perspective for education, research, business and government

  Kevin Bishop;Greg Bolan;David Bowen;Chris Cromack

  347
  Citations

• An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction

  Willemijn van Dolen;Ko de Ruyter;Jos Lemmink

  338
  Citations

• Antecedents and Consequences of the Service Climate in Boundary-Spanning Self-Managing Service Teams:

  A Ad de Jong;JC Ko de Ruyter;Jgam Lemmink

  313
  Citations

• High‐Technology Service Innovation Success: A Decision‐Making Perspective

  Unknown

  274
  Citations

• Customer-sales employee encounters: a dyadic perspective

  Willemijn van Dolen;Jos Lemmink;Ko de Ruyter;Ad de Jong

  242
  Citations

• Negative Spillover in Brand Portfolios: Exploring the Antecedents of Asymmetric Effects

  Unknown

  238
  Citations

• The role of corporate image and company employment image in explaining application intentions

  Unknown

  228
  Citations

• Employee behavior, feelings of warmth and customer perception in service encounters

  J.G.A.M. Lemmink;J. Mattsson

  174
  Citations

• Affective consumer responses in service encounters: The emotional content in narratives of critical incidents

  Willemijn van Dolen;Jos Lemmink;Jan Mattsson;Ingrid Rhoen

  174
  Citations

• The importance of customer satisfaction in explaining brand and dealer loyalty

  Unknown

  159
  Citations

• The role of value in the delivery process of hospitality services

  Jgam Lemmink;JC Ko de Ruyter;Mgm Martin Wetzels

  152
  Citations

• Consumer Evaluations of Service Brand Extensions

  Unknown

  138
  Citations

• Warmth during non-productive retail encounters: the hidden side of productivity

  Jos Lemmink;Jan Mattsson

  125
  Citations

• Service Marketing and Management

  B.G.C. (Benedict) Dellaert;J.D.P. (Hans) Kasper;J.G.A.M. (Jos) Lemmink;J.C. de Ruyter

  113
  Citations

• Service Climate in Self-Managing Teams: Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business-to-Business Setting

  A Ad de Jong;JC Ko de Ruyter;Jgam Lemmink

  107
  Citations

• The Best of Both Worlds? Effects of Attribute-Induced Goal Conflict on Consumption of Healthful Indulgences

  Unknown

  103
  Citations