Jgam Lemmink

Jgam Lemmink publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where Jgam Lemmink sits on this spectrum.

Jgam Lemmink D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where Jgam Lemmink sits on this spectrum.

Best Publications

• Antecedents of Commitment and Trust in Customer-Supplier Relationships in High-Technology Markets

  Ko de Ruyter;Luci Moorman;Jos Lemmink

  873
  Citations

• The effect of service employees’ technology readiness on technology acceptance

  Unknown

  672
  Citations

• The dynamics of the service delivery process: A value-based approach

  Ko de Ruyter;Martin Wetzels;Jos Lemmink;Jan Mattson

  508
  Citations

• “Futurizing” smart service: implications for service researchers and managers

  Nancy V. Wuenderlich;Kristina Heinonen;Amy L. Ostrom;Lia Patricio

  423
  Citations

• Succeeding through service innovation : a service perspective for education, research, business and government

  Kevin Bishop;Greg Bolan;David Bowen;Chris Cromack

  347
  Citations

• An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction

  Willemijn van Dolen;Ko de Ruyter;Jos Lemmink

  338
  Citations

• Antecedents and Consequences of the Service Climate in Boundary-Spanning Self-Managing Service Teams:

  A Ad de Jong;JC Ko de Ruyter;Jgam Lemmink

  313
  Citations

• High‐Technology Service Innovation Success: A Decision‐Making Perspective

  Unknown

  274
  Citations

• Customer-sales employee encounters: a dyadic perspective

  Willemijn van Dolen;Jos Lemmink;Ko de Ruyter;Ad de Jong

  242
  Citations

• Negative Spillover in Brand Portfolios: Exploring the Antecedents of Asymmetric Effects

  Unknown

  238
  Citations

• The role of corporate image and company employment image in explaining application intentions

  Unknown

  228
  Citations

• Employee behavior, feelings of warmth and customer perception in service encounters

  J.G.A.M. Lemmink;J. Mattsson

  174
  Citations

• Affective consumer responses in service encounters: The emotional content in narratives of critical incidents

  Willemijn van Dolen;Jos Lemmink;Jan Mattsson;Ingrid Rhoen

  174
  Citations

• The importance of customer satisfaction in explaining brand and dealer loyalty

  Unknown

  159
  Citations

• The role of value in the delivery process of hospitality services

  Jgam Lemmink;JC Ko de Ruyter;Mgm Martin Wetzels

  152
  Citations

• Consumer Evaluations of Service Brand Extensions

  Unknown

  138
  Citations

• Warmth during non-productive retail encounters: the hidden side of productivity

  Jos Lemmink;Jan Mattsson

  125
  Citations

• Service Marketing and Management

  B.G.C. (Benedict) Dellaert;J.D.P. (Hans) Kasper;J.G.A.M. (Jos) Lemmink;J.C. de Ruyter

  113
  Citations

• Service Climate in Self-Managing Teams: Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business-to-Business Setting

  A Ad de Jong;JC Ko de Ruyter;Jgam Lemmink

  107
  Citations

• The Best of Both Worlds? Effects of Attribute-Induced Goal Conflict on Consumption of Healthful Indulgences

  Unknown

  103
  Citations