Data and Information Management

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Top Publications

• Exploring Public Response to COVID-19 on Weibo with LDA Topic Modeling and Sentiment Analysis

  Runbin Xie;Samuel Kai Wah Chu;Dickson Kak Wah Chiu;Yangshu Wang

  (2021)
  49 Citations

• Data-Driven Personas for Enhanced User Understanding: Combining Empathy with Rationality for Better Insights to Analytics

  Bernard J. Jansen;Joni O. Salminen;Soon-Gyo Jung

  (2020)
  49 Citations

• PROVOKE: Toxicity trigger detection in conversations from the top 100 subreddits

  (2022)
  19 Citations

• The illusion of data validity: Why numbers about people are likely wrong

  (2022)
  17 Citations

• Which message? Which channel? Which customer? Exploring response rates in multi-channel marketing using short-form advertising

  (2022)
  16 Citations

• Teaching Natural Language Processing through Big Data Text Summarization with Problem-Based Learning

  Liuqing Li;Jack Geissinger;William A. Ingram;Edward A. Fox

  (2020)
  16 Citations

• Which Message? Which Channel? Which Customer? - Exploring Response Rates in Multi-Channel Marketing Using Short-Form Advertising

  Omar Marzouk;Joni Salminen;Pengyi Zhang;Bernard J. Jansen

  (2021)
  15 Citations

• Signals of Competence and Warmth on E-Commerce Platforms

  Xunhua Guo;Hongshuyu Deng;Shihong Zhang;Guoqing Chen

  (2020)
  15 Citations

• Understanding the joint effects of internal and external anthropomorphic cues of intelligent customer service bot on user satisfaction

  (2023)
  11 Citations

• How Facebook's newsfeed algorithm shapes childhood vaccine hesitancy: An algorithmic fairness, accountability, and transparency (FAT) perspective

  (2023)
  8 Citations