The public sector is arguably one of the most complex institutions to run. While agencies in this sector have already adapted IT solutions in the past few decades, they are slow to adapt to changes and many are still utilizing paper-based processes. It is only recently that government offices are discovering the benefits of telework, with almost 80% of employees in federal offices reporting productivity increases due to the implementation of telecommuting through technology (Konkel, 2021). As these institutions serve the public, the need for modern public sector software is not only advantageous but necessary.
The pandemic has highlighted the need for smart solutions to run public sector processes, from local community projects to federal tax returns. As a result, there is a renewed effort among various government bodies to explore and implement public sector software. In fact, the global public sector software market is set to grow to $17 billion by 2025 (Statista, 2022). By leveraging solutions such as government software, administrative solutions, citizen request software, and more, these offices can optimize their processes to further improve public services and similar endeavors. If you have not already invested in one, this guide will help you explore the best public sector software on the market.
Governments have an obligation to deliver services that meet the needs of citizens, and when the satisfaction level is low, this affects the trust level of citizens in government agencies. Unfortunately, in 2020, the global net satisfaction for government digital services stood at 63%. More concerning is that a 2021 study revealed that only 12% of customers say that digital government services meet all their needs. For the majority, only three in five people experience seamless online transactions while seven in 10 people frequently encountered issues (Boston Consulting Group, 2021)
Breaking this satisfaction rating further, the American Customer Satisfaction Index (ACSI) 2021 survey shows that the Federal Government only received a 63.4% satisfaction rating. Meanwhile, The Department of Interior gained the highest satisfaction rate at 77% (American Customer Satisfaction Index, 2021).
Source: American Customer Satisfaction Index
In a world where customer experiences are conditioned by digital leaders and technology giants, governments are expected to provide services that are at par with private entities. When asked about the level of service provided by online government agencies, 37% of respondents feel that most needs have been met, while 36% say that government online services were only able to meet some of their needs (Boston Consulting Group, 2021).
Boston Consulting Group, 2021
Among the reasons for this is the slow adoption of technology solutions due to concerns about data protection and user reluctance. According to a recent survey, 41% of individuals feel that once they have provided personal information, they have very little control on how their data would be used by government agencies (Boston Consulting Group, 2021). This, then, negatively affects the seamless delivery of digital services to citizens.
Citizens want flexible, quick, and tailored solutions. Administrative platforms, government ERP, citizen management tools, and government IT solutions can provide targeted, flexible, and digital public services. Digitizing public services can offer significant benefits, which include 24/7 accessibility, reduction in public administration costs by approximately 50%, and at least 60% time savings on case handling (McKinsey and Company, 2021).
Against criminality, they want their police agencies to be equipped with the best crime analytics software to resolve cases swiftly and bring the criminals to justice. It promotes security and allows people to sleep well.
Globally, 87% of customers say that a great experience increases trust in government (Boston Consulting Group, 2021). However, creating digital, AI-enhanced public services can be complicated, considering the expectations of the public. For instance, around 90% of citizens use three or more devices to access online government services. (Boston Consulting Group, 2021).
Source: Boston Consulting Group
Technologies such as government software and public sector software can help increase the confidence of citizens in government agencies as it promotes transparency and increases efficiency. While realizing the full potential of these technologies remain a challenge for governmental organizations, the pandemic has boosted the digitalization of agencies and there is no turning back.
A recent survey of 198 economies by the World Bank (2021) reveals that 30% of economies made significant investments in GovTech. Meanwhile, 32% of governments reported having ongoing projects to improve GovTech maturity.
Source: World Bank GovTech Maturity Index
These only goes to show that digitizing public services is an imperative for every society to have the capacity to thrive in the user-centric environment of the 21st century. So, to help you get started, here we provide you with a list of the best public sector software solutions that will give you the tools that can help you deliver the most effective and seamless experience to your constituents.
At its most basic form, administrative platforms are designed to streamline processes in government offices. This could be as simple as school management in local districts or managing administrative workflows in federal institutions. Administrative solutions make it easy for employees to increase their productivity without losing the quality of their work. Additionally, these solutions are often part of digital transformation projects in government offices.
Through the use of Tyler Technologies’ Civic Services solutions, public institutions are able to collaborate with people in a way that is both efficient and successful, which consequently enables the agency and the community to flourish. It makes it possible for the government to carry out activities efficiently, such as allowing new firms to develop in a compliant manner, open their doors, and maintain compliance. In addition to this, its mobile solutions bring automation to the field, which enables personnel to carry out their duties in a manner that is both more effective and more satisfactory. Tyler technologies provide a wide range of platforms for government agencies, from business management to parks and recreation management suites, to crisis management software.
The Accela Civic Platform is a cloud-based SaaS solution that can be customized to fit the specific requirements of government agencies of any size, from major states to local municipalities. It includes everything that an agency needs to make it simpler for residents to create and manage a company, apply for licenses, and schedule inspections. In addition, the platform offers agencies the scalability and adaptability they need to keep up with the rapid pace of change in the industry.
CentralSquare is devoted to innovating solely for the public sector by using the power of cloud computing, artificial intelligence, and data science. Built to create smarter and safer communities, it provides a comprehensive enterprise management suite for managing all aspects of the community. A completely customizable user interface allows the platform to adapt to any and all current processes. In addition, the vendor offers a public safety suite that facilitates faster reaction times by sharing information across jurisdictions. Through the use of integrated public safety applications and wearables, it enhances safety by customizing workflow and reaction strategies for the various agencies.
With Civica, organizations operate more efficiently and provide greater results to the people and communities they serve. Its solutions include everything necessary for an organization’s successful operation, including people processes, analytics, governance, financial, logistics, and digital services. By using the most recent digital technology, it is able to automate, simplify, and enhance essential services. Civica has more than three decades of industry expertise, and the company is dedicated to putting people first and continuously improving results for citizens.
With more than 125 different digital modules and gold-standard procedures, GovPilot makes it possible for local governments of any size to run their digital services and operations more efficiently. With these modules, local government services and operations can be replaced with proven-effective digital processes that save time and money. More efficient, effective, and responsive municipal government can be achieved by removing communication silos and time-consuming manual tasks. In addition to this, they make it possible for citizens to communicate with their government in an uncomplicated manner and give the online convenience that they have grown to expect.
The financial, accounting, and risk management sectors, among others, all rely on enterprise resource planning (ERP). Any organization, no matter how big or small, or who it is aimed at, should make ERP an integral element of its management strategy. Government agencies, contractors, and other public-sector workers all benefit greatly from ERP. There must be a considerable structure and channels for allocating resources in order for the proper solution to be implemented. As budget cycles and schedules tighten, ERP systems must be nimble and adaptive to meet the needs of government workers and offices.
CivicPlus acts as a connection point for productive engagement between people and various levels of government. It helps build digital communication channels, notifies people of vital news, and creates platforms where their questions and thoughts may be made available to others. In addition, the solution makes it simple for towns to run efficiently while also enabling public employees to cooperate, plan, communicate, and serve the inhabitants of their communities. It is equipped with self-service capabilities that are adaptable and easy to integrate, making it possible for residents to communicate with their government at any time and from any device.
Factumsoft ERP provides the best services to keep communities safe and the economy thriving. It makes it easier for public members to participate in institutions’ activities while also enhancing their efficiency. The software solutions that are designed for the public sector are developed from the ground up to assist organizations in simplifying the process of managing government agencies as a whole, responding more quickly to concerns raised by citizens, improving planning and reporting, and maximizing both revenue and capital investments.
Sparkrock 365 is an enterprise program that combines accounting, human resources, payroll, and scheduling for employees. Microsoft Dynamics 365 Business Central, the most widely used ERP system in the world, serves as the system’s backbone. The platform connects resources, operations, and organizational control in a way that makes it simple for the finance and procurement teams to optimize their impact. Frontline workers and their supervisors can make rapid, precise choices based on real-time information, thanks to this technology. Organizations can keep an eye on personnel expenditures, thanks to Sparkrock 365’s scheduling and time entry tools, as well as automated processes that speed up decision-making and eliminate accounting errors.
Infor CloudSuite Public Sector is a prominent ERP) package that includes related apps that are integrated and deployed in a multi-tenant cloud environment. It helps ensure the security of unified systems in order to eliminate organizational and data silos. Additionally, the technology helps fuel government worker productivity and HR systems, which ultimately results in more streamlined service delivery. On top of that, it simplifies several administrative processes like licensing, invoicing, and asset management, making it possible for the community to flourish.
The Oracle Government Cloud is an all-encompassing solution that can help public organizations foster innovation and greater connections with their constituents. It enables governments to provide power to the back office, make it possible to provide services remotely, and enhance communities overall. Moreover, it helps governments establish credibility by creating a more connected and knowledgeable community. Using its autonomous cloud infrastructure, users can also ensure high system performance while lowering costs and simplifying development.
All levels of government are stepping up their efforts to better serve the public’s needs by improving the quality, timeliness, and accuracy of their responses to queries and requests for information regarding policies, practices, and processes. The citizen management technologies that are helping to optimize functions, resources, and labor are what are powering these operations. In the end, the purpose of citizen management platforms is to cultivate working relationships that are more effective and efficient, to better anticipate and meet the needs of citizens, and to develop a more in-depth working understanding of what citizens want, expect, and require from those who serve them.
Zencity‘s technology collects and analyzes millions of data points from all corners of the community, turning them into actionable information. It is a consolidated platform for data-driven choices. The solution assists government agencies in better comprehending the issues that are of utmost significance to the people they serve. Its artificial intelligence technology assists in locating data trend sources from among the hundreds of interconnected channels that continually gather organic resident output. Following this step, the information that was gathered is transformed into actionable insights, which ultimately lead to improved choices about legislation, funding, and communications across all facets of the community.
The CityView Portal offers individuals, contractors, and companies a simple and efficient option to self-serve, which reduces the amount of work that has to be done by municipal personnel. Citizens have the ability to file code cases, submit applications for permits, make requests for meetings and inspections, read public information, and do many other things online at any time and from any location. Code complaints can be filed and monitored by the public, and municipal staff personnel will be able to see them right away. In addition, they can pay fines and fees, submit and monitor service requests, and do a great deal of other administrative tasks without the hassle of lining up in government offices.
The ONEVIEW Civic Engagement platform works as a consolidated center for all things connected to citizen engagement and offers a full-featured constituent relationship manager for government agencies. It provides a single source of truth for improved resource planning for community leaders. The platform also offers a comprehensive solution for constituent case management when used in conjunction with ONELINK and other specialized citizen engagement tools. It helps community leaders and stakeholders implement efficient software solutions that allow institutions to foster meaningful interaction and engagement with the community.
Salesforce Public Sector Applications enhances the user experience of constituents by providing e-government tools that facilitate citizen self-service. App bundles that include licensing, permits, inspections, grant applications, and emergency resource requests help public institutions serve residents more quickly. With this, workers can work on a single platform from whatever location they want and institutions can increase the speed with which they can respond through a centralized view of all emergency requests and approvals. Users can also help constituents through the application procedures for their specific commercial, vocational, or personal needs, all while expediting site visits to ensure that company and resident initiatives continue to go ahead.
Using CitiNexus, a user-friendly and adaptable citizen management system, local governments can engage their constituents and utilize data to better understand their requirements. The platform is a scalable solution built on the Dynamics 365 and Dynamics Portals platforms to enable cities to connect their residents, empower city workers, manage municipal operations and infrastructure, and transform and accelerate innovation and opportunity. In addition, CitiNexus has a full self-service site with 311 components. As a result, offices will be able to better understand their constituents and communicate with them in meaningful ways.
Government IT solutions refer to any software and infrastructure that helps with the administration, management, evaluation, and execution of processes in the public sector. Such platforms range from small applications that streamline a specific workflow to an entire suite of solutions that connect various departments and institutions. Modern government IT solutions also employ advanced technologies such as AI, data analytics, data visualization, and more that aim to further optimize operations, improve resource management, and minimize labor and expenditures.
Whether it is compliance and security, cloud migration and consolidation, or something brand new, Quest Public Sector assists federal agencies in finding simple answers to difficult challenges. The service provider offers a variety of services, such as the management and maintenance of legacy systems, the automation of endpoints, and data visibility management. With the help of these individualized solutions, offices within the federal government are able to perform access rights audits with ease and grant access to the appropriate stakeholders. In addition, its solutions assist organizations in developing and managing sophisticated database environments, which are fundamental to executing complicated procedures in the public sector.
Software AG Government Solutions creates innovative information technology solutions for all levels of government in the United States, including the federal, state, and municipal levels, as well as the aerospace and military sectors. Clients are able to reduce their investment risk with the aid of their technology and skills, which also allows them to overcome complex and critical IT integration difficulties. The provider makes available a comprehensive selection of solutions, including IoT and analytics, API and integration, digital transformation, legacy modernization, and a great deal more.
BeyondTrust is the industry standard when it comes to Privileged Access Management, and it provides the most streamlined method for avoiding data breaches caused by stolen credentials, misappropriated privileges, and compromised remote access. The scalable platform gives public enterprises the ability to rapidly grow privilege security in response to changing threats across endpoint, server, cloud, and DevOps environments. BeyondTrust integrates the industry’s most comprehensive set of privileged access capabilities with centralized administration, reporting, and analytics. This allows leaders to combat attackers with a decisive and well-informed strategy.
Government and public sector enterprises have benefited from Star Knowledge‘s software development and modernization services, as well as the integration of legacy systems with web-based and mobile applications. They help businesses in the public sector and government in improving the management of their software development and new product development. As a result, public organizations are able to reduce costs while simultaneously increasing overall quality and productivity, which enable them to turn a profit.
With AI-powered technology solutions for service management, operations, automation, and security, BMC assists government agencies in optimizing their core information technology systems. It assists in planning, predicting, and optimizing resource needs both on-premises and in the cloud. Moreover, it makes it simple for government entities to identify potential safety hazards and compliance lapses and take corrective action. In addition, the company provides services that can automate and orchestrate complicated application operations, all the way from the factory to the foxhole.
Government agencies and public-service entities handle some of the most complex workflows to cater to their constituents. Many of these processes are decades old, leading to inefficient operations. As society shifts to a more digital environment, these institutions must actively evaluate and transform the way they work and implement smarter solutions. Fortunately, the best public sector software is available to them.
These IT products and services are designed to optimize and improve various aspects of the government, from local offices to federal agencies. They are created to solve existing challenges such as court management, asset management, and more. They provide better visibility to processes, information, and resources resulting in better civic services and endeavors. And, with better technologies becoming more affordable, citizens can expect full digital transformation within the next few years.