World's Best Scientists 2026 revealed!
Total Quality Management & Business Excellence
H-index 26

Total Quality Management & Business Excellence

Ranking & Metrics

Discipline name Position Best Scientists Publications D-Index
Business and Management 113 39 87 24

Additional Metrics

Number of Best Scientists*: 59
Documents by Best Scientists*: 105
Top 100 Ranked Scientists*: 3
SCIMAGO H-index: 100
SCIMAGO SJR: 0.966
Impact Factor: 4.8

Overview

Top Research Topics at Total Quality Management & Business Excellence?

The journal tackles a plethora of topics, such as Marketing, Quality (business), Operations management, Total quality management and Process management. Research on Marketing addressed in the journal frequently intersections with the field of Knowledge management. Total Quality Management & Business Excellence facilitates discussions on Quality (business) that incorporate concepts from other fields like Context (language use) and Public relations.

Operations management research featured in the journal incorporates concerns from various other topics such as Risk analysis (engineering) and Empirical research. Discussions in the journal are anchored in the subject of Total quality management and the similar topic of Management. Quality management works presented in the journal have a specific focus on Quality management system.

SERVQUAL is part of Service quality studies tackled in the journal. The studies tackled, which mainly focus on Customer satisfaction, apply to Loyalty business model as well. It focuses on Customer retention research which is adjacent to topics in Customer advocacy.

  • Marketing (31.24%)
  • Quality (business) (28.96%)
  • Operations management (28.52%)

What are the most cited papers published in the journal?

  • Foundations of the American Customer Satisfaction Index (418 citations)
  • Customer, consumer and user involvement in product development: A framework and a review of selected methods (369 citations)
  • The relationship between customer satisfaction and loyalty: Cross-industry differences (354 citations)

Research areas of the most cited articles at Total Quality Management & Business Excellence:

The most cited papers primarily focus on research topics in Marketing, Total quality management, Operations management, Quality (business) and Process management. The studies on Total quality management discussed at the journal papers can also contribute to research in the domains of Knowledge management, Management, Competitive advantage, Service (economics) and Business excellence. The published papers focus on Quality (business) but the discussions also offer insight into other areas such as Context (language use), Higher education and Empirical research.

What topics the last edition of the journal is best known for?

  • Law
  • World War II
  • Marketing

The previous edition focused in particular on these issues:

The journal aims to foster the development of research in Process management, Quality management, Quality (business), Service quality and Knowledge management. It explores issues in Process management which can be linked to other research areas like Kaizen, Quality management system and Lean manufacturing. Total Quality Management & Business Excellence focuses on Quality management but sometimes tackles the closely related topic of Industrial organization which is concerned with Emerging markets, Supply chain and Financial performance.

Total quality management is a focus of the Quality (business) works in it. It is concerned with the study of Service quality and Marketing in general. The featured Knowledge management works encompass concepts such as Human resource management and Organisational performance and examines them in conjunction with Critical factors.

The most cited articles from the last journal are:

  • Financial impacts of innovation in Six Sigma projects (30 citations)
  • The mediating effect of employees' involvement on the relationship between Industry 4.0 and operational performance improvement (26 citations)
  • Impact of lean and agile strategies on supply chain risk management (15 citations)

Papers citation over time

A key indicator for each journal is its effectiveness in reaching other researchers with the papers published at that venue.

The chart below presents the interquartile range (first quartile 25%, median 50% and third quartile 75%) of the number of citations of articles over time.

The top authors publishing in Total Quality Management & Business Excellence (based on the number of publications) are:

  • Gopal K. Kanji (47 papers) absent at the last edition,
  • Jens J. Dahlgaard (37 papers) absent at the last edition,
  • Su Mi Dahlgaard-Park (33 papers) absent at the last edition,
  • Jiju Antony (27 papers) published 10 papers at the last edition, 6 more than at the previous edition,
  • Kostas N. Dervitsiotis (22 papers) absent at the last edition.

The overall trend for top authors publishing in this journal is outlined below. The chart shows the number of publications at each edition of the journal for top authors.

Only papers with recognized affiliations are considered

The top affiliations publishing in Total Quality Management & Business Excellence (based on the number of publications) are:

  • Linköping University (42 papers) published 2 papers at the last edition the same number as at the previous edition,
  • Aarhus University (31 papers) absent at the last edition,
  • Chung Hua University (29 papers) published 2 papers at the last edition the same number as at the previous edition,
  • College of Business Administration (29 papers) published 5 papers at the last edition, 1 more than at the previous edition,
  • Heriot-Watt University (28 papers) published 10 papers at the last edition, 6 more than at the previous edition.

The overall trend for top affiliations publishing in this journal is outlined below. The chart shows the number of publications at each edition of the journal for top affiliations.

Publication chance based on affiliation

The publication chance index shows the ratio of articles published by the best research institutions in the journal edition to all articles published within that journal. The best research institutions were selected based on the largest number of articles published during all editions of the journal.

The chart below presents the percentage ratio of articles from top institutions (based on their ranking of total papers).Top affiliations were grouped by their rank into the following tiers: top 1-10, top 11-20, top 21-50, and top 51+. Only articles with a recognized affiliation are considered.

During the most recent 2021 edition, 5.88% of publications had an unrecognized affiliation. Out of the publications with recognized affiliations, 18.75% were posted by at least one author from the top 10 institutions publishing in the journal. Another 4.46% included authors affiliated with research institutions from the top 11-20 affiliations. Institutions from the 21-50 range included 8.93% of all publications and 67.86% were from other institutions.

Returning Authors Index

A very common phenomenon observed among researchers publishing scientific articles is the intentional selection of journals they have already attended in the past. In particular, it is worth analyzing the case when the authors participate in the same journal from year to year.

The Returning Authors Index presented below illustrates the ratio of authors who participated in both a given as well as the previous edition of the journal in relation to all participants in a given year.

Returning Institution Index

The graph below shows the Returning Institution Index, illustrating the ratio of institutions that participated in both a given and the previous edition of the conference in relation to all affiliations present in a given year.

The experience to innovation index

Our experience to innovation index was created to show a cross-section of the experience level of authors publishing in a journal. The index includes the authors publishing at the last edition of a journal, grouped by total number of publications throughout their academic career (P) and the total number of citations of these publications ever received (C).

The group intervals were selected empirically to best show the diversity of the authors' experiences, their labels were selected as a convenience, not as judgment. The authors were divided into the following groups:

  • Novice - P < 5 or C < 25 (the number of publications less than 5 or the number of citations less than 25),
  • Competent - P < 10 or C < 100 (the number of publications less than 10 or the number of citations less than 100),
  • Experienced - P < 25 or C < 625 (the number of publications less than 25 or the number of citations less than 625),
  • Master - P < 50 or C < 2500 (the number of publications less than 50 or the number of citations less than 2500),
  • Star - P ≥ 50 and C ≥ 2500 (both the number of publications greater than 50 and the number of citations greater than 2500).

The chart below illustrates experience levels of first authors in cases of publications with multiple authors.

Application of Total Quality Management Principles in Business Schools

Another interesting scope is the implementation of Total Quality Management (TQM) principles by business schools across the globe, especially those located in emerging economies where ensuring quality education is crucial for nurturing future entrepreneurs and business leaders. One such promising area is in South Dakota, where certain institutions have already started incorporating these principles into their curriculum, effectively taking their teaching methodology and overall learning environment to the next level. A review of great business schools in South Dakota reveals the impact of TQM principles on the quality of business education. The outcome measures included enhanced student satisfaction, improved faculty performance, and an uptick in the placement rates.

Business schools that adopted TQM principles have embraced a systematic approach that focuses on continuous improvement of their educational services. This includes a complete overhaul of their management systems, adopting performance metrics, and regularly updating their curriculum to bridge the gap between academia and industry. As these business schools continue to embrace TQM, it will be interesting for researchers to monitor their progress and measure the effect on student outcomes, faculty performance, and overall institutional success.

Top Publications

  • The mediating effect of employees' involvement on the relationship between Industry 4.0 and operational performance improvement

    Guilherme Tortorella;Rogério Miorando;Rodrigo Caiado;Daniel Nascimento

    (2021)
    141 Citations
  • Lean Six Sigma and Industry 4.0 combination: scoping review and perspectives

    Unknown

    (2022)
    124 Citations
  • Integrating QFD for product-service systems with the Kano model and fuzzy AHP

    Nicolas Haber;Mario Fargnoli;Tomohiko Sakao

    (2020)
    106 Citations
  • Environmental social governance (ESG) and total quality management (TQM): a multi-study meta-systematic review

    (2022)
    88 Citations
  • The Lean journey: have we got it wrong?

    (2020)
    88 Citations
  • Benefits, challenges, critical success factors and motivations of Quality 4.0 – A qualitative global study

    Unknown

    (2022)
    85 Citations
  • Systematic Review of Lean and Six Sigma Approaches in Higher Education

    Elizabeth A. Cudney;Sri Sandilya Jeemooth Venuthurumilli;Tejaswi Materla;Jiju Antony

    (2020)
    82 Citations
  • Sampling weight adjustments in partial least squares structural equation modeling: guidelines and illustrations

    Jun-Hwa Cheah;José L. Roldán;Enrico Ciavolino;Hiram Ting;Hiram Ting

    (2021)
    70 Citations
  • A comparison on Industry 4.0 and Lean Production between manufacturers from emerging and developed economies

    Guilherme Luz Tortorella;Matteo Rossini;Federica Costa;Alberto Portioli Staudacher

    (2021)
    59 Citations
  • Lean Six Sigma for reducing student dropouts in higher education – an exploratory study

    Sandeep Kumar Gupta;Jiju Antony;Fabian Lacher;Jacqueline Douglas

    (2020)
    51 Citations

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