World's Best Scientists 2026 revealed!
Quality Management Journal
H-index 11

Quality Management Journal

1068-6967

Published by: American Society for Quality

https://asq.org/quality-resources/pub/quality-management-journal

Ranking & Metrics

Discipline name Position Best Scientists Publications D-Index
Business and Management 361 9 21 9

Additional Metrics

Number of Best Scientists*: 13
Documents by Best Scientists*: 25
Top 100 Ranked Scientists*: 2
SCIMAGO H-index: 22
SCIMAGO SJR: 0.499
Impact Factor: 2.9

Overview

Top Research Topics at The Quality Management Journal?

The topics of Quality management, Operations management, Quality (business), Process management and Marketing are the focal point of discussions in The Quality Management Journal. The research on Quality management tackled can also make contributions to studies in the areas of Management, Public relations and Engineering management. It focused on Operations management research but expanded to cover Manufacturing engineering.

Quality (business) research presented in The Quality Management Journal encompasses a variety of subjects, including Supply chain and Product (category theory). Discussions in the journal are anchored in the subject of Process management and the similar topic of Process (engineering). The journal concentrates on Marketing topics that focus on Service quality, Customer retention, Customer advocacy and Customer satisfaction.

Voice of the customer is a focus of the Service quality works in it.

  • Quality management (30.14%)
  • Operations management (24.66%)
  • Quality (business) (22.83%)

What are the most cited papers published in the journal?

  • Indirect Financial Benefits from Service Quality (139 citations)
  • Kano's theory of attractive quality and packaging (117 citations)
  • Two decades of using Kano's theory of attractive quality: A literature review (112 citations)

Research areas of the most cited articles at The Quality Management Journal:

The published articles cover a variety of subjects, including Quality (business), Operations management, Process management, Quality management and Total quality management. The Quality (business) study featured in the most cited articles falls within the wider field of Marketing. While work presented in the most cited publications provide substantial information on Quality management, it also covers topics in Strategic planning, Knowledge management and Quality assurance.

What topics the last edition of the journal is best known for?

  • Law
  • Management
  • Statistics

The previous edition focused in particular on these issues:

The scientific interests tackled in the journal are Quality management, Quality (business), Marketing, Service quality and Industrial organization. While Quality management is the focus of the journal, it also provided insights into the studies of Knowledge management, Business context, Environmental economics, Organizational culture and Process management. The journal facilitates discussions on Quality (business) that incorporate concepts from other fields like Affect (psychology), Selection (genetic algorithm), Risk analysis (engineering), Environmental impact assessment and Government regulation.

The work on Marketing tackled in The Quality Management Journal brings together disciplines like E-commerce, Value (economics) and Key (cryptography). The research on Service quality featured in The Quality Management Journal combines topics in other fields like Augmented reality, Emerging markets, Advertising, Counterfeit and Mobile commerce. The research on Industrial organization tackled can also make contributions to studies in the areas of Value (mathematics) and Corporate social responsibility.

The most cited articles from the last journal are:

  • The role of internet of things in food supply chain quality management: A review (5 citations)
  • Scrutinizing the efficacy of branded apps quality to counter counterfeiting and restore trust in m-commerce (1 citations)
  • The value of visual quality and service quality to augmented reality enabled mobile shopping experience (1 citations)

Papers citation over time

A key indicator for each journal is its effectiveness in reaching other researchers with the papers published at that venue.

The chart below presents the interquartile range (first quartile 25%, median 50% and third quartile 75%) of the number of citations of articles over time.

The top authors publishing in The Quality Management Journal (based on the number of publications) are:

  • James Kohnen (154 papers) absent at the last edition,
  • Nicole Radziwill (79 papers) absent at the last edition,
  • Victor R. Prybutok (17 papers) published 2 papers at the last edition,
  • William Kohnen (16 papers) absent at the last edition,
  • James R. Evans (14 papers) absent at the last edition.

The overall trend for top authors publishing in this journal is outlined below. The chart shows the number of publications at each edition of the journal for top authors.

Only papers with recognized affiliations are considered

The top affiliations publishing in The Quality Management Journal (based on the number of publications) are:

  • Saint Mary's College of California (133 papers) absent at the last edition,
  • University of Phoenix (27 papers) absent at the last edition,
  • University of North Texas (18 papers) published 2 papers at the last edition,
  • University of Cincinnati (16 papers) absent at the last edition,
  • University of Manchester (11 papers) absent at the last edition.

The overall trend for top affiliations publishing in this journal is outlined below. The chart shows the number of publications at each edition of the journal for top affiliations.

Publication chance based on affiliation

The publication chance index shows the ratio of articles published by the best research institutions in the journal edition to all articles published within that journal. The best research institutions were selected based on the largest number of articles published during all editions of the journal.

The chart below presents the percentage ratio of articles from top institutions (based on their ranking of total papers).Top affiliations were grouped by their rank into the following tiers: top 1-10, top 11-20, top 21-50, and top 51+. Only articles with a recognized affiliation are considered.

During the most recent 2021 edition, 13.33% of publications had an unrecognized affiliation. Out of the publications with recognized affiliations, 15.38% were posted by at least one author from the top 10 institutions publishing in the journal. Another 0.00% included authors affiliated with research institutions from the top 11-20 affiliations. Institutions from the 21-50 range included 0.00% of all publications and 84.62% were from other institutions.

Returning Authors Index

A very common phenomenon observed among researchers publishing scientific articles is the intentional selection of journals they have already attended in the past. In particular, it is worth analyzing the case when the authors participate in the same journal from year to year.

The Returning Authors Index presented below illustrates the ratio of authors who participated in both a given as well as the previous edition of the journal in relation to all participants in a given year.

Returning Institution Index

The graph below shows the Returning Institution Index, illustrating the ratio of institutions that participated in both a given and the previous edition of the conference in relation to all affiliations present in a given year.

The experience to innovation index

Our experience to innovation index was created to show a cross-section of the experience level of authors publishing in a journal. The index includes the authors publishing at the last edition of a journal, grouped by total number of publications throughout their academic career (P) and the total number of citations of these publications ever received (C).

The group intervals were selected empirically to best show the diversity of the authors' experiences, their labels were selected as a convenience, not as judgment. The authors were divided into the following groups:

  • Novice - P < 5 or C < 25 (the number of publications less than 5 or the number of citations less than 25),
  • Competent - P < 10 or C < 100 (the number of publications less than 10 or the number of citations less than 100),
  • Experienced - P < 25 or C < 625 (the number of publications less than 25 or the number of citations less than 625),
  • Master - P < 50 or C < 2500 (the number of publications less than 50 or the number of citations less than 2500),
  • Star - P ≥ 50 and C ≥ 2500 (both the number of publications greater than 50 and the number of citations greater than 2500).

The chart below illustrates experience levels of first authors in cases of publications with multiple authors.

Further Studies and Research Opportunities in Quality Management

Understanding the research areas studied in The Quality Management Journal provides rich insights and fosters a deep understanding of the topic. Yet, equally important is reflecting on the broader picture, including possible opportunities for further studies along with the implications for industries and educational institutes.

As an extension of quality management concepts, institutions are recognizing the importance of incorporating quality and operational management principles into their curricula. Particularly, Business Schools are integrating these concepts into their curriculum to equip future leaders with the necessary tools and methodologies to improve organizational performance. An excellent example is the program offered by good business schools in Virginia, providing students with hands-on experience around these subjects.

Further research opportunities might also explore the effect of emerging technologies such as artificial intelligence and blockchain on quality management principles and practices. Additionally, the impacts of the ongoing pandemic on quality control and operations in different sectors is a vast field that is yet to be thoroughly explored.

The understanding and interpretation of the future scope and opportunities are totally at the discretion of the readers. The aim is to shed light on potential future avenues of focus in quality management that could support industry practitioners, scholars and students. Let's continue advancing the field of quality management.

Top Publications

  • Industry 4.0 and Lean Six Sigma integration in manufacturing: A literature review, an integrated framework and proposed research perspectives

    (2023)
    46 Citations
  • The value of visual quality and service quality to augmented reality enabled mobile shopping experience

    Alsius David;William D. Senn;Daniel A. Peak;Victor R. Prybutok

    (2021)
    25 Citations
  • Lean Industry 4.0: Past, present, and future

    (2023)
    25 Citations
  • Lean Six Sigma and social performance: A review and synthesis of current evidence

    Michael Sony;Subhash Naik;Jiju Antony

    (2020)
    24 Citations
  • Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic

    (2022)
    22 Citations
  • A systematic review of the integration of Industry 4.0 with quality-related operational excellence methodologies

    (2023)
    21 Citations
  • Lean and Industry 4.0: A bibliometric analysis, opportunities for future research directions

    (2023)
    21 Citations
  • Industry 4.0 readiness in west of Ireland small and medium and micro enterprises – an exploratory study

    (2023)
    16 Citations
  • The importance of information technology to organizational results within the Baldrige award

    (2022)
    12 Citations
  • Determinants of fast-food restaurant service quality in the United Arab Emirates

    Subramaniam Ponnaiyan;Khaldoun I. Ababneh;Victor Prybutok

    (2021)
    9 Citations

Related Online Degrees & Career Pathways

For those exploring Business and Management studies in the USA, online degrees offer flexible, affordable options tailored to diverse career goals. Many students prioritize cost-effectiveness, which is why programs like mba under 35k provide valuable opportunities to earn a quality MBA without excessive debt.

Specialized fields such as marketing are growing rapidly, making an online social media marketing degree a smart choice for those looking to enter digital marketing roles that demand up-to-date skills and creativity.

The hospitality industry also offers promising career paths. An online hospitality degree can prepare students quickly for management roles in hotels, restaurants, and tourism, sectors with strong job growth.

For MBA candidates aiming to avoid entrance exams, programs ranked under cheapest online mba no gmat aacsb are excellent options. These AACSB-accredited degrees combine affordability with reputable standards, easing admission barriers while ensuring quality education.

Best Scientists Contributing to This Journal